TERMS & CONDITIONS
Thank you for joining me here at Grampians Wellbeing!
I have a variety of offerings so please make yourself familiar with the below terms and conditions to avoid any surprises.
CLASS & EVENT BOOKINGS, CANCELLATIONS & REFUNDS:
• Online bookings and cancellations are required for all classes and events. Drop-ins at classes or events are not accepted.
• 6.30am Classes: Cancellations received after 8pm the evening before the class or no-shows forfeit the class charge / class pass.
• 10.30am Classes: Cancellations received on the day of the class or no-shows forfeit the class charge / class pass.
• Evening Classes: Cancellations after 10am on the day of the class or no-shows forfeit the class charge/class pass.
• Yoga Member class booking cancellations received after the above times or no-shows will be charged $12 per class. This amount will be added onto the member’s next fortnightly membership payment or invoiced separately.
• RENEW & GATHER: Cancellations within 24 hours of the event or no-shows forfeit the class charge / class pass.
• To cancel your booking, log into your account and go to Bookings / Cancel.
• Any eligible refunds are provided less the transaction fees of 1.75% + 30c {1.70% + 30c from 1 April, 2024}.
10 CLASS PACKAGES:
• Valid for 3 months from the date of purchase.
• Eligible for use for Grampians Wellbeing group yoga classes and pop up classes.
• Ineligible for use for any events, workshops etc.
• Any unused balance at the date of expiry is forfeited.
• Booking classes beyond the expiry date is not permitted.
• No holds, refunds or transfers are available.
• The coupon balance and expiry date are listed on the coupon. The coupon is visible at checkout when you are logged into your account and booking a class.
• Class bookings are required and are subject to availability so booking in advance is recommended.
• Class terms and conditions apply.
• If all timetabled classes are not available for a period of one week or more, your expiry date will be extended.
PRIVATE 1:1 OFFERINGS {reiki, yoga, renew & wellbeing sessions}:
• On the day cancellations or no-shows incur the full treatment price and are not eligible for a refund. I will do Distant Reiki at the time of your appointment instead.
• Please arrive at your scheduled appointment time and be mindful that I may have clients booked in before and/or after your session.
• If you are late, you will receive the balance of your appointment time.
• To cancel your booking, log into your account and go to Bookings / Cancel.
• Any eligible refunds are provided less the transaction fees of 1.75% + 30c {1.70% + 30c from 1 April, 2024}.
MEMBERSHIPS:
• Minimum membership term is 6 weeks {excluding any free period}.
• No refunds are available.
• The membership automatically renews every 14 days. Please ensure you have enough funds available when payment is due to occur. If payment is not received on the date it is due, a late payment fee of $10 will be added to your next membership payment or invoiced separately.
• After the minimum membership term, memberships may be put on hold for a minimum period of 2 weeks and a maximum period of 2 months. A maximum of two membership suspensions per year are permitted.
• 7 days notice prior to your next membership renewal payment is required in writing to bookings@grampianswellbeing.com.au to request a membership hold. Please include the date the membership is to be put on hold and the date it is to resume.
• Class, event, course, workshop bookings are required and are subject to availability.
• You must have a current membership at the time your booking occurs or you will be charged the difference between the members and casual rate.
• Class, event, course, workshop terms and conditions apply.
• Memberships cannot be shared and are not transferable.
• All online content is the property of Grampians Wellbeing and is not for public viewing unless authorised.
• To cancel, go to My Account / Subscriptions / Cancel. You will still have access to the membership for the remainder of the paid membership term.
WELCOME CODE: FIRST YOGA CLASS FREE:
• Eligible for first time class attendees and residents only.
• Students who are visiting/tourists/travelling through the area are ineligible.
• No-shows or cancellations on the day of the booked class forfeit additional use of the code in future.
• No transfers are available.
YOGA FOUNDATIONS COURSE:
• Online bookings and cancellations are required.
• You are booking for 3 x weekly 2 hour sessions.
• If you are unable to attend any of the weekly sessions, no refund or transfers are available.
• Cancellations received within 3 business days of the first weekly session or no-shows forfeit the course charge.
• To cancel your booking, log into your account and go to Bookings / Cancel.
• Any eligible refunds are provided less the transaction fees of 1.75% + 30c {1.70% + 30c from 1 April, 2024}.
3 & 5 PRIVATE SESSION PACKAGES:
• Valid for 3 & 5 months respectively from the date of purchase. Bookings must be within this period.
• Eligible for use for Grampians Wellbeing Private 1:1 60 minute offerings: Reiki & Sound Healing, Private Yoga, Private Renew & Wellbeing sessions.
• Ineligible for use for any other products or services.
• Any unused balance at the date of expiry is forfeited.
• No holds, refunds or transfers are available.
• The coupon balance and expiry date are listed on the coupon. The coupon is visible at checkout when you are logged into your account and making a booking.
• Private offering terms and conditions apply.
GIFT CERTIFICATES:
• Valid for 12 months from date of purchase.
• Excludes Grampians Wellbeing Memberships.
• Not redeemable for cash.
• Non-transferable.
• Cannot be used in conjunction with any other offer.
PREGNANCY, INJURIES AND MEDICAL CONDITIONS:
If you are pregnant, injured or have a medical condition that may affect your ability to practice yoga, please discuss starting or continuing yoga with your health care professional and only attend if it’s recommended. If you are pregnant or given birth within the last 6 months, medical clearance is required before attending any yoga classes, events, workshops or private yoga appointments. Group classes are designed to suit a range of fitness levels but are aimed at a group level and may not be specific to individual needs {although these will always be considered where possible}. Always listen to your own body and work within your range which may vary from day to day. Always feel free to sit out any pose that doesn’t feel right for you on the day. If you require more specific direction or modifications, please book in a private yoga session.
WAIVER:
By choosing to participate in any session held by Grampians Wellbeing {including but not limited to classes, reiki, private yoga, wellbeing reiki yoga, workshops, retreats and events}, you acknowledge the following:
• Yoga involves physical exertion which may be strenuous, may cause physical injury and that you must judge my own capabilities with respect to practicing yoga. You assume full responsibility for any risks, injuries, or damages that you might incur in any Grampians Wellbeing session that you attend.
• You are physically fit and have no medical condition which would prevent your participation in any Grampians Wellbeing sessions.
• It is your responsibility to seek medical advice or consult with a physician prior to participating in any Grampians Wellbeing sessions if you have any concerns. Despite every effort, the risk of injury is always present and cannot be entirely eliminated.
• You accept responsibility for your own wellbeing within any sessions and hold Grampians Wellbeing, any of its employees or representatives, forever harmless from any loss, claim, injury, or liability sustained or incurred by participating in Grampians Wellbeing sessions or through the use of any equipment.
• You accept full responsibility if you injure, hurt or damage anyone else in any Grampians Wellbeing session or damage anyone else’s property.
• You take full responsibility for your actions at all times during any Grampians Wellbeing session and when entering and exiting the premises or location where said session is being held.
• Occasionally photos or videos may be taken for use by Grampians Wellbeing for promotional and advertising material. These can include, but are not limited to social and online Media, print, newspaper, video and electronic means. I consent to my image being used in any promotional and advertising materials of Grampians Wellbeing and hereby release Grampians Wellbeing and waive any rights and claims, present and future, to any fees or royalties or other benefits whatsoever for and in connection with the use of the images.
• Terms and conditions are subject to change if Grampians Wellbeing’s offerings change.